Terms & Conditions

A. Miscellaneous
i. This BTA alongside our billing letter forms and constitutes the whole agreement between the customer and BC and cannot be amended unless agreed in writing by BC and the customer. If a court finds any clause unenforceable then the remainder of the BTA shall remain workable and intact.
ii. The whole BTA shall be interpreted in accordance with the law of the country the service is provided in and any disputes shall be resolved by the courts of that country.

B. Service & Remittance
i. The services to be proved by BC under this BTA shall commence on the day of the first clean unless the customer exercises their right to cancellation as described in section G, and shall comprise access of BC’S database of (vetted for introduction) cleaners and the services set at section F. If BC considers it necessary to make variations in the service supply, BC reserves the right to make these variations as it sees fit. All cleaners available for introduction shall be vetted using all reasonable endeavours to an extent that BC considers fit in its sole discretion.
ii. The amounts payable by the customer to BC and directly to the cleaner shall be set out in the welcome letter amount payable by the customer to BC shall be set out in the welcome letter which will specify any additional charges and one-off payments as well as amounts payable by the customer directly to the cleaner.
iii. Payment to BC shall be made by way of a monthly advance payment (standing order or recurring card payment) or, in all other instances, by cheque or card at the current one-off clean rate of £30 a visit.
iv. Responsibility for all payments to the cleaner shall at all times remain with the customer. All payments to the cleaner shall be paid on the day of the when the services are performed by the cleaner.
v. Irrespective of whether or not the customer is using a cleaner introduced by BC, all payments to BC, other than one off payments, will continue until the agreement is terminated lawfully in accordance with section G.
vi. If the BTA is terminated lawfully in accordance with section G, all payments to BC shall cease.
vii. BC will not refund any advance payment upon receipt of termination notice from the customer. No refunds will be given during notice period. A service credit can be provided for agency fees paid in advance. If a customer declines the service, no refunds will be made.
viii. If for any reason the customer continues to pay BC following termination, BC reserves the right to charge a reasonable administration fee for each employment.
ix. BC reserves the right to claim interest at market rates for overdue fees.
x. Where the customer cancels an appointment with less than 24 hours’ notice, the customer shall pay to the cleaner a late cancellation charge of £6.50.

C. Insurance Cover
i. All BC cleaners whose services are used by the customer will be covered primarily by the customers own insurance policies and as a contingency, covered by BC ‘s public liability policy which has a limit of £1 million of public liability including damages or loss to the customer on the express condition that such loss and/or damage is caused by negligence of the cleaner which was introduced by BC.
ii. The policy covers damage or loss on an indemnity basis provided that the damage or loss in each event is greater than £100 and the policy does not cover possession or property theft. BC cannot accept liability for the first £100 of each item in any claim, which shall be for the Customer’s account. The policy covers damage that the cleaner may cause when carrying out his or her duties and is subject to other terms which are available upon request. Bleach is a banned substance and spills are not covered.
iii. BC accepts no liability for insurance unless the fee has been paid to BC in advance.

D. Liability Exclusion
i. To the extent that such exclusions are allowed at law and excepting claims for bodily injury or death due to negligence on the part of BC, their employees or any introduced cleaner. BC does not accept any responsibility for any type of damage or loss to the customer or the customers goods or premises even if the terms of the BTA are breached by a BC employee (or the introduced cleaner) whether witfully or negligently , in contract or in delict, in breach of express or implied terms which include omission of duty by BC or its introduced cleaners.
ii. The ownership and responsibility for the return of the customers keys remains between the customer and the cleaner. BC cannot accept any responsibility for losses that arise out such instances.
iii. BC will not be held liable to carry out unfinished tasks, nor will it incur liability for not carrying out terms of this BTA if the customer is in breach of any obligation to BC. The customer must give reasonable time to allow BC to put right any breach. BC shall have the right to terminate the agreement if unable to put right the breach. In such instance, BC shall have the same action or redress against the customer as if it were the customer that was in breach enabling BC to terminate the agreement.
iv. BC accepts no liability for any failure of service in any way relating to this BTA including ‘acts of God’

E. The Customer Shall
I. Notify BC of any amendments to the times or daily schedules that the introduced cleaner attends
II. Take ownership of the arrangement of work direction, periods and tasks, providing clear work requests.
III. Provide all cleaning products and equipment of choice to the cleaners introduced by BC.
IV. Contact BC directly if a temporary cleaner is required due to the regular cleaners’ illness or holiday as replacements are not automatically supplied, as not all customers require them.
V. Inform BC regarding the intention to employ a BC introduced cleaner or dismiss a cleaner introduced by BC.
VI. Accept a cleaner on a ‘non preferred day’ if a cleaner is being sought by BC or on holiday or during a cleaner’s sickness period.
VII. Bear the cost of recovery of agency fees in the event of a non- payment.
VIII. Ensure the provision of Unambiguous domestic work requests.
IX. Provide 48 hours’ notice when requesting a replacement BC cleaner

F. BC Shall
i. Advertise for cleaners
ii. Interview cleaners in their own home.
iii. Reference and ID check cleaners.
iv. Check that cleaners are legally eligible to work within the UK.
v. Provide insurance cover as detailed in section c.
vi. Provide cleaners to the customer.
vii. Use reasonable effort to provide a prompt service to all requests and issues by the customer when required.
viii. When requested arrange for a replacement cleaner if the usual cleaner is on holiday, unwell or if the customer is unhappy with the cleaner.
ix. Always comply within the terms of the law.

G. Agreement Termination
i. The customer has the right to cancel the BTA within an initial cooling off period of 14 calendar days from the date requesting the service. notice should be provided by email to the address provided or post. If this right to cancel is exercised the customer shall only be liable for the service use within the cooling off period. After the expiry of the cooling off period the customer can cancel the BTA by giving 1 month’s prior notice in accordance with the billing letter.
ii. BC can terminate the BTA with the customer at any time by email or writing to the customer in accordance with the billing letter.
iii. The customer agrees to not to recommend any BC cleaner to anyone else unless the BC service is used.
iv. For a period of 12 months following termination, the customer agrees not to use or employ a cleaner unless using the BC service.

H. Refer A Friend
i. BC will provide a discount for the following monthly payment from the customer in relation to their service cost, only if a customer has referred a friend to the use of the BC service for a period of one month minimum.
ii. The amounts payable by the customer to BC shall be set out in the Refer a Friend email which will specify any additional amounts payable by the customer directly to the cleaner.

i. Data Protection
I. BC will adhere to both the General Data Protection Regulation (GDPR) and Data Protection Act when processing your personal information.

It is important that you read and understand the above terms. If there is any term that is either not
understood or you do not wish to agree to, please discuss with us before commencing the service.